Returns & Exchange

We carefully check every order before dispatch. Our main products are unstitched fabrics, so please review product details before ordering.

Exchange Window

Eligible exchange requests must be made within 7 days of delivery.

Same Condition Requirement

The product must be sent back in the same condition in which it was received: unused, unwashed, uncut, unstitched, unaltered, with original packaging and all original components.

No Refund of Delivery Charges

Delivery/shipping charges are non-refundable. If an eligible exchange is approved, the original delivery charge is not refunded. Return shipping is also the customer's responsibility unless Aureeza Collection sent the wrong item or a verified damaged/defective item.

Eligible Cases

We can review requests where an item is damaged, defective or materially different from the item ordered. Exchanges are subject to inspection and product availability.

Not Eligible

We do not accept exchanges for change of mind, screen-related colour expectations, fabric preference, or items that have been cut, stitched, washed, altered, used or returned without original packaging.

How to Request

Email aureezacollection@gmail.com within 7 days of delivery with your order number, a description of the issue and clear photos. Wait for our confirmation and return instructions before sending anything back.

Once received and inspected, we will confirm whether the item qualifies for an exchange.